Fox River Valley Public Library District
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Photo Policy

Photographs may be taken at library programs and events for promotional use such as press releases, our website, and social media outlets. If individuals in a photo are to be named, a photo release will be obtained. Please notify staff if you prefer not to be photographed.


Frequently Asked Questions for Dundee Library

Can I pay my library bills online with a credit card? Yes. ProPay is the secure electronic online payment service for payment of fees through your "My Account" via our Enterprise Catalog. Payment can be made by Visa, MasterCard, Discover, American Express, Diner's Club, or JCB. There is no additional service fee for using this method of payment at this time. You can also make fee payments at our checkout stations at both locations.
 
Can I suspend a hold I have placed? Yes. You will not lose your place in the queue and the materials will not arrive for you while you’re gone. Follow these steps:
  • Log In to your account.
  • Select "Holds" tab: this page will show all of your active holds.
  • Select (checkbox) the title(s) you would like to suspend. Then, click the "Suspend" button. A drop down calendar will appear. Select the suspension start date and end date.
  • When complete, you will see a message that says "Hold successfully suspended" and little calendar icon next to the item.
Can I reserve an Internet or word processing computer? Yes, contact the Dundee Library's Adult Information Desk (847) 428-3661 (press 3) for more specific information. If you want to reserve a computer at the Randall Oaks Library please call (847) 428-3661 (press 4).

Can I save to the hard drive of a library computer? We recommend you save to a USB flash drive which we sell at the front desk. You may save to a certain part of the hard drive but files are deleted frequently.

Can I return materials from other libraries here? Yes.

Do you accept a library card from another public library? Yes.

Do you deliver materials to the homebound?
Yes. If you or someone you know would like to participate in this program, please call (847) 428-3661 (press 5).
Do you have a bookdrop at another location?  Yes.
  • Dundee Library Driveway
  • Randall Oaks Library Driveway
  • West Dundee Jewel/Osco (north entrance)
  • Culver's in Carpentersville (Miller & Randall Roads)  (Google Map)
Do you have a floorplan of the Dundee Library? Yes, it can be found on the library floor plan page.

Do you have a public fax machine? Yes, only at the Dundee Library's Account Services Desk. It is $2 for the first page and $1 for each additional page. If there is a cover letter, it counts as a page.

Do you have any job openings ? Please call the Business Office at (847) 428-3661 (press 5) or check our job openings page.

Do the Friends of the Library accept material donations? Yes. Book donations are accepted at the Dundee Library only. The Friends welcome your clean and gently used adult and children's books, music CDs, DVDs, books on cassette or CD, and large print materials. To donate your items, simply drop them off at the account services desk. You will receive a form for tax deductions if you wish. Please do not use the book return slots for your donations.

Does the library have computers with Internet access and word processing? Does the library charge for printing from their computers?
Yes. To reserve a computer at the Dundee Library contact the Adult Information Desk at (847) 428-3661 (press 3).To reserve a computer at the Randall Oaks Library call (847) 428-3661 (press 4).

Color printouts: 50 cents per page
Black & White: 20 cents per page

(You can add funds to your library card for convenient printing).

Does the library proctor exams? This service is only available at the Dundee Library. Please call the Adult Information Desk at (847) 428-3661 (press 3) for assistance or see our proctoring guidelines Proctoring Guidelines (pdf) (pdf).

Does the library have wireless access for patrons? Yes. You will be looking for the "DundeeLibrary" network at the Dundee Library, and "RanOaksLibrary" at our Randall Oaks location.

How can I help the library? Learn more about this on our Friends of the Library page.

How do I get a library card? Visit our library card page for all the details.

How do I get to the Dundee Library and/or the Randall Oaks Library? Click here to view a map to both locations.

How do I get materials from other libraries? To learn how to place a hold or reserve items, click here.

How do I reserve the meeting room downstairs at the Dundee Library? Contact the Business Office at (847) 428-3661 (press 5).

How long may I keep materials? Checkout Loan Periods and Fees

How will I be notified that my materials have come in?
Let us know if you would like to be notified via automated phone call, or you can register to be notified via email. The email address you submit will only be used for library business such as hold notification, overdue notices, etc. All information in your record is kept confidential. You can also call (847) 590-8706 to check overdues, renew items, find due dates or check what you have available for pick-up. Have your library card handy!

What are your hours?

Dundee Library
Monday through Thursday:  9 a.m. to 9 p.m.
Friday & Saturday:   9 a.m. to 5:30 p.m.
Sunday: 1 to 4 p.m.


Randall Oaks Library
Monday through Thursday: 9 a.m. to 8 p.m.
Friday & Saturday: 9 a.m. to 5 p.m.
Sunday: Closed

When are you closed? Click here for hours and closing dates.

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